Coronavirus

Photo of Public Service Credit Union's Jefferson Office

In response to the Covid-19 pandemic and the stay at home order issued by the governor, Public Service Credit Union, as an essential business, will remain OPEN.  The drive thru at both offices will remain open for all your financial needs including new accounts, loans, transactions & more.  Please read the updates below for more details.  If you need assistance fill out this Request for Assistance.

COVID-19 UPDATE: JULY 27, 2020

Beginning Monday, July 27th, we will be following the governors executive order for wearing face coverings in public.  If you are entering our lobby, you will be required to wear a face mask.  We will ask you to remove your mask in the vestibule to verify your identity before entering through the lobby doors.  Please continue to follow our social distancing guideline floor markers and use the hand sanitizer provided.  The drive thru is available if you cannot wear a mask, and as always, we continue to encourage using electronic banking as much as possible.

UPDATE JULY 1ST

Starting today, our lobbies will be open regular hours!  We will still keep social distancing guidelines in place and ask that you follow floor markers to ensure a safe distance.   We also continue to recommend using the drive thru, ATM and electronic banking as much as possible.

Jefferson Hours:
Monday- 8:30-5:00
Tuesday- 8:30-5:00
Wednesday- 9:30-5:00
Thursday Lobby- 8:30-5:00
Thursday Drive Thru- 8:30-5:30
Friday Lobby- 9:00-5:00
Friday Drive Thru- 7:30-6:00

Old Trail Hours:
Monday- 8:30-5:00
Tuesday- 8:30-5:00
Wednesday- 9:30-5:00
Thursday- 8:30-5:00
Friday Lobby- 9:00-5:00
Friday Drive Thru- 7:30-6:00

UPDATE JUNE 10TH

We will re-open our lobbies on Monday, June 15th with modified hours and some new guidelines in place.
New lobby hours for Old Trail & Jefferson:
  • Monday: 8:30-11:30 & 2:30-4:30
  • Tuesday: 8:30-11:30 & 2:30-4:30
  • Wednesday: 9:30-11:30 & 2:30-4:30
  • Thursday: 8:30-11:30 & 2:30-4:30
  • Friday: 8:30-11:30 & 2:30-4:30
The drive thru will remain open our regular hours and we encourage you to continue using the drive thru as much as possible.
Watch our latest video to see what our plans are:
New guidelines:
  • Social distancing floor markers have been placed to assist in keeping everyone 6 feet apart.
  • We have limited the amount of members allowed in the lobby at one time.
  • Greeters will be at the front door to help guide everyone.
  • Masks will be allowed in the buildings but must be removed to verify identity before entering the lobby.
  • Plexiglas barriers have been added at the teller area and in the offices.
  • The modified lobby hours will allow time for sanitizing during the day.
  • Each member will get a sanitized pen to use and we will have a bucket to discard the pen in after use so it can be sanitized.
We look forward to getting back to a new normal here at the credit union! See you soon!

UPDATE MAY 29TH

We plan to re-open our lobbies on Monday, June 15th as long as the Governor’s current re-opening plans remain unchanged.  We’ll be following social distancing guidelines and we’ll have more details coming soon.

UPDATE MAY 13TH

New video update from our CEO Carolyn Mikesell- Our drive thru remains open for all of your banking needs!  The lobby is now available by appointment if you need to see us in person!  Give us a call at 260-432-3433 with any questions or to make an appointment.

PSCU's jefferson location set as background with words May 13th at PSCU and play button

UPDATE MAY 8TH

Now that the governor has communicated his plan for re-opening the state, we’ve had the opportunity to start creating a plan of our own.
First, as a precaution the lobbies at Public Service Credit Union will remain closed for normal business. Beginning Monday, May 11th lobby appointments will be available if needed. The drive thru will remain OPEN at our Jefferson and Old Trail locations.
Aside from the lobbies being closed, PSCU continues to operate as normal. We have the capability to do loans electronically and we encourage you to use all the electronic services available. We will allow loans and new accounts to be opened in the first lane of the drive thru or in the lobbies by appointment only.
Recommendations for banking without visiting a branch:
  • Verify that you can login to your account online or with the mobile app. If you need assistance or your password reset, give us a call at 260-432-3433 option 2.
  • If you do not have a PSCU debit card, we highly recommend that you request one to make it easier to access the money in your account. You can use it to make purchases at stores or online and to get cash at an ATM. Plus, since PSCU’s debit cards are issued by VISA, there’s 0% liability if the card is lost or stolen.
  • Download the PSCU mobile app and register for Mobile Check Deposit, so when you get a check you can deposit it without having to visit a branch.
  • If you need cash, use a surcharge free Alliance One ATM. Find the ATM closest to you.
  • If you are off work and may have trouble paying your loans, please contact us right away so we can help you get through your situation and keep your credit score in check. We will work with you to find a mutual solution.
How to contact us:
 -Call or text – 260-432-3433
Thank you for your continued trust and support. We will continue to communicate re-opening plans and we are available to answer any questions or concerns you may have, just give us a call at 260-432-3433.

UPDATE MARCH 27TH

6 Ways PSCU can help relieve your financial stress:

We know there are so many of our members and their families who are struggling right now, we wanted to reach out with a few ways we’re trying to help.

SKIP-A-PAY:  Don’t worry about making the next payment on your vehicle, personal loan, credit card, motorcycle, RV or boat loan.  We’ve even waived the $25 processing fee!  Just fill out the skip-a-pay form and return it to PSCU to get started.

90 DAYS NO PAYMENTS:  Re-finance the loan you already have with PSCU or even a loan you have financed elsewhere and we’ll give you no payments for 90 days!* Apply online or give us a call at 260-432-3433 option #1 for the loan department.

PERSONAL LOANS:  Right now we’re offering our personal loans for as low as 7.95%APR* for up to 5 years!  This will help you get a low monthly payment, plus we’ll also allow you to go 90 days before your first payment!  Apply online or by phone!

MORTGAGE & HELOC RELIEF:  If your mortgage or home equity line of credit is financed with PSCU, we may be able to help you with some payment relief solutions.  Give us a call, we’ll work with you to find a solution and keep your credit score in check. Contact us.

LOYALTY POINTS:   Loyalty Points aren’t something new but they can help you a lot during this time!  Use your points to waive fees or to get up to .50% off your new loan rate!  Login to your account to see how many Loyalty Points you have available!  Give us a call to redeem them.

CREDIT CHECKS:  Want to make sure that nothing unexpected has shown up on your credit report since the last time you checked it?  We’ll pull your credit report, plus we’ll check and see if there is any way we can help you save money on your outstanding debts.  Give us a call to get started.

If there is anything you need or if you have any questions, don’t hesitate to reach out!  We’re here and ready to help!  Be safe and stay healthy!

-From all of us at PSCU

 

UPDATE MARCH 25TH

A new video from our President and CEO Carolyn Mikesell, as well as previous updates on the Coronavirus and it’s impact on PSCU below:

video thumbnail for message from CEO

UPDATE MARCH 24TH

With the new ‘Stay at Home’ order issued by the governor please read this letter from our CEO:

Greetings from Public Service CU CEO Carolyn Mikesell,

Public Service Credit Union is OPEN and continuing to provide services. We will REMAIN open even with Governor Holcomb announcing a ‘Stay at Home’ Executive Order directing all non-essential businesses and operations to TEMPORARILY suspend in-person operations … the order is in effect from March 25 at 12:01 am through 11:59 pm April 6.

Financial Institutions are included as an essential business … Public Service Credit Union will continue to provide services to our members. We are providing services through our drive-ups, ATM, online and mobile banking, and by phone. You can reach us at 260-432-3433. You can find updates to our COVID 19 actions at www.mypscu.com.

We are here to serve you and our employees are working to ensure that you have access to your account and your money! Your accounts are insured up to $500,000 through NCUA and ESI. Please be assured your accounts are safe and secure with your Credit Union.

Public Service CU started in 1932 during the depression and is the oldest CU in Fort Wayne. We are here for you … Thank you for your continued and valued membership. We look forward to serving you now and well into the future.

Please be safe and stay healthy.

Respectfully,

Carolyn Mikesell

UPDATE MARCH 19TH

As the novel Coronavirus continues to impact our members and the community, we at the credit union want to extend assistance to those of our members who may be affected. If you would like to request confidential assistance from the credit union, please complete this form. Your request is completely confidential, and will come directly to our team. We are committed to working with you and your family  to lessen the negative impact this pandemic has on your financial life. Please do not hesitate to reach out to us for assistance.  Request Assistance

Please take a couple of minutes to watch this video message from our CEO on facebook:

video thumbnail: A message from our CEO- click for video

UPDATE MARCH 18TH

The current COVID-19 pandemic has created a disruption in nearly all aspects of our lives. We wanted to take a minute to express our gratitude for our members and give you an update on the actions Public Service Credit Union is taking to ensure the safety of our members, employees and community.

First, as a precaution the lobbies at Public Service Credit Union will be temporarily closed beginning Thursday, March 19th. The drive thru will remain OPEN at our Jefferson and Old Trail locations.

Public Service Credit Union was founded in 1932 and has seen many ups and downs in the economy. PSCU remains a safe and strong financial institution for all members.  As a reminder, your deposits are federally insured up to $250,000 by the National Credit Union Administration (NCUA) and an additional $250,000 by Excess Share Insurance (ESI).

Aside from the lobbies closing, PSCU continues to operate as normal. We have the capability to do loans electronically and we encourage you to use all the electronic services available. We will allow loans and new accounts to be opened in the first lane of the drive thru.

Recommendations for banking without visiting a branch:
  • Verify that you can login to your account online or with the mobile app. If you need assistance or your password reset, give us a call at 260-432-3433 option 2.
  • If you do not have a PSCU debit card, we highly recommend that you request one to make it easier to access the money in your account. You can use it to make purchases at stores or online and to get cash at an ATM. Plus, since PSCU’s debit cards are issued by VISA, there’s 0% liability if the card is lost or stolen.
  • Download the PSCU mobile app and register for Mobile Check Deposit, so when you get a check you can deposit it without having to visit a branch.
  • If you need cash, use a surcharge free Alliance One ATM. Find the ATM closest to you.  Beginning Monday, March 23rd you will be able to withdrawal up to $500 at an ATM.
  • If you are off work and may have trouble paying your loans, please contact us right away so we can help you get through your situation and keep your credit score in check. We will work with you to find a mutual solution.
How to contact us:
 -Call or text – 260-432-3433

 

Thank you for your continued trust and support. We are available to answer any questions or concerns you may have, just give us a call at 260-432-3433.

-From all of us at Public Service Credit Union

 

UPDATE MARCH 12TH

We’ve been following the news and all the updates about the Coronavirus (COVID-19). We know that it’s something on everyone’s mind, so we wanted to reach out and assure you that we’re taking the necessary steps to ensure that we’re here for you. Our branches remain open to serve you and all of our member’s needs.

We are also available by:
Phone and text- 260-432-3433
Email- pscu@mypscu.com

As always, we’d like to encourage you to use all of the electronic services provided to access your account:

Download the PSCU Mobile App to:

  • Make transfers
  • Check your balances
  • Apply for loans
  • Deposit checks with Mobile Check Deposit
  • Make loan payments from your account
  • Update your personal information
  • Manage your debit & credit cards
  • & More!

Need Cash? Find a Surcharge FREE ATM

Our members and employees are our number one priority. Please call, text, or email us with any questions…we’re here to help!

Remember to wash your hands and stay healthy,

-From all of us at Public Service Credit Union

 

Check out our new blog post:  Taking Care of Business During a Pandemic