FRAUD ALERTS

SMishing & Vishing Scams:

Criminals who have credit or debit card details are spoofing credit union phone numbers in an effort to fool credit union members into thinking that text messages are actually from the fraud department of the credit union. Fraudsters are sending text messages under the guise of trying to validate recent card activity and are including hyperlinks within some text messages.

Attacks to obtain personal information from credit union members are known as SMishing (SMS text phishing) and Vishing (Voice phishing). A typical SMishing occurrence can begin with a member receiving a text message inquiring about a suspicious transaction on an account. In reality, the fraudster is looking to obtain other information from members such as debit card numbers, CV2 codes, expiration dates, PINs and other web login credentials.

Suggested Best Practices

· Beware of SMiShing and Vishing scams. Be cautious when responding to SMS text messages as well as voice calls, even if they appear to come from the credit union.

· Call the credit union using a reliable phone number (260-432-3433 option 3) to question any SMS text messages or voice calls purportedly from the credit union.

· Never provide personal information in response to SMS text messages and phone calls purportedly from the credit union.

· Do not click on links included in text messages from unknown sources. Legitimate requests to validate card activity will request a simple response of YES or NO. They will not include hyperlinks to other websites or ask for any personal info.

Phishing Scams:

Amazon customers are being targeted by scammers trying to obtain their account credentials.  The phishing scam sends emails that appear to be from Amazon saying customers need to update their information within 24 hours or their account will be disabled.  When the victim clicks “Update Now” they are re-directed to an imitation page where they are prompted to enter their login credentials, personal information and payment details.   Remember, to protect yourself from scams like these, it’s a good idea to visit the website yourself instead of clicking a link within an email.

Are you a Netflix customer?  Netflix, like Amazon, is a well-known popular brand which makes them an easy company for fraudsters to target.  Watch out for scam emails from Netflix claiming your subscription has been cancelled.  Some fraudulent emails contain a link to re-activate the subscription.  When victims click on this link, they are taken to a fraudulent site that is designed to look very similar to Netflix’s official site.  They are prompted to enter their login credentials and bank account information for payment.  To protect yourself from these types of scams, do not click links within emails.  If you are not expecting to hear from a company, they ask you to click a link, or you notice grammatical errors; these are warning signs that the email may be fraudulent.

Older Fraud Alerts:

Equifax had a security breach that may have effected 143 million Americans.  At Public Service Credit Union, we do not report any of your information to Equifax. We use TransUnion for all of our credit reporting.  To learn more about the breach and what Equifax is doing for consumers please visit their website.  As a precaution we recommend enrolling in credit monitoring or placing a freeze on your credit report.

We were informed that Arby’s had a security breach that affected customers using their debit or credit cards at several of their locations nationwide.  VISA has provided us with a list of our members’ that were affected by Arby’s security breach.  In an effort to protect your accounts and the money in it, we have blocked and re-ordered any cards that were listed as compromised.  If your debit or credit card is not working, this may be the reason why.  We have attempted to call everyone whose card was blocked.  Please contact us if you are concerned that your card may have been affected.